Ordering and Business Policies


Ordering

Crusader Rail Services does not offer on-line ordering. Although we carry many items, our limited storage area means we may be out of some items at various times. Contacting us assures you of knowing whether we have a particular item in stock or when it will be available. It also aids you in making sure you’ll be getting the desired result from that particular item for a specific project.

Payment

Visa, MasterCard, American Express, Discover and US Postal Money Orders are accepted. Personal checks are accepted from established customers with proper initial identification. Make checks / Money Orders payable to Crusader Rail Services. Credit card information can be either phoned in (preferred) or emailed. If emailing this sensitive information please send in three (3) separate parts as follows for security reasons:

  1. The first 8 digits of the card number
  2. Your shipping address if not already given plus the expiration date and security number of the card. If shipment is to a P. O. Box, we’ll need the full billing address of your card (required for card processing). Also your shipping preference (USPS or UPS).
  3. The last 8 digits of the card.

Special Orders & Reservations

Special orders require a 30% deposit or a current credit card at the time the order is placed. If we cannot fill your order, your deposit will be refunded. You will be notified when we receive your order. The balance is due prior to shipping or at pickup. Any special orders not paid for within 30 days of notification will be cancelled and your deposit will be forfeited.

Advance reservation pricing is subject to change by the vendors we purchase from. If prices are not known at the time of the order, an estimated price will be used until the actual price is known.

We reserve the right to refuse an order that is beyond the scope of what our dealer contracts or respective suppliers allow.

Gift Certificates

Gift Certificates are available and are good for 13 months after date of issue. They can be used at shows, via phone or email.

Business Policies

Crusader Rail Services wants you to be happy with your purchase. Please note our current policies.

The products we sell are not toys and are not suitable for children under 14 years! Many kits contain small parts which can be a choking hazard for small children. While care is taken during manufacture to ensure the safety of these products, good judgment must be exercised in their use.

Information contained on our website and Facebook pages is accurate as of its respective posting date. On occasion, however, errors do creep into these pages (we really try hard not to let this happen). We are not responsible for typographical errors and will rectify them as soon as we find them (or you find them and really want that non-existing item or that unheard-of price).

Privacy

Crusader Rail Services respects your privacy. Any personal information that you give us is used only for the purpose intended. CRS never sells, rents or gives your information to any other organizations, profit or nonprofit. All credit card information is handled within strict PCI Compliances which are evaluated and renewed annually by an outside auditor.

Product Availability

We try very hard to maintain a complete inventory from all our suppliers. Please note, however, that several of our craftsman-grade vendors are 1 or 2 person businesses, so delays are possible. We rotate products from larger manufacturers throughout the year but can get whatever you want at any time (subject to the manufacturers production cycle). Be sure to give us your contact information so we may notify you of the actual shipping date or of any delays.

Pricing

We strive to offer competitive prices at all times. Our webpages show prices based on current manufacturers MSRP (MAP prices shown or discounted where applicable). When an order is placed we will fill that order with any old price stock we have on hand – we will strive to give you the best prices we possibly can. Prices are subject to change without notice.

Shipping & Handling

Order pick-up at one of our shows is always available, at no cost to you with two weeks notice before the show weekend.

Most domestic packages are shipped by either USPS (Priority or First Class Mail) or UPS Ground. Please notify us at the time of order if you have a preference. Other carriers can be used, if requested.

Items that fit into a bubble envelope will be charged at $5.25. Otherwise the minimum shipping charge is $7.25. Insurance is added on shipments valued above $100.00. Shipping charges will be calculated and notification will be given before shipment. We normally limit our shipments to the Continental US, Alaska, Hawaii, Canada, Mexico the United Kingdom and Australia. We apologize for any inconvenience this may create.

Returns & Refunds

Crusader Rail Services strives for customer satisfaction. Please email us at info@crusadserrail.com or call us at 215-482-7530 during our normal business hours if you have a problem. All returns and exchanges must be in original condition and must include all manuals, paperwork, packaging and the original sales receipt.

The customer is responsible for all shipping and handling costs for returns. We cannot accept any postage dues or COD’s. Please pack the merchandise carefully. We are not responsible for any loss or damaged items during return shipping; you may want to consider insuring your shipment. Flex track and bulk rail purchases are not returnable. Upon receiving your return, the purchase price minus shipping and handling costs will be refunded. If you prefer, a store credit can be issued.

Special order items are not returnable. Defective items that are covered by a manufacturer’s warranty should be returned to the manufacturer.


Crusader Rail Services
5920 Houghton St., Philadelphia, PA 19128
Phone: 215•482•7530
info@crusaderrail.com
Last Update: July 30, 2015